Total Service Guarantee:
We believe our customer service team is the best in the business.
- We will respond to your enquiries promptly and efficiently.
- We will keep you informed of any response or delivery delay before it happens.
- We will treat your order with respect and diligence regardless of its value.
- We will check you are happy with the work after completion.
Total Satisfaction:
Your satisfaction is our priority. We strive to provide prompt service to every customer, with the best independent advice, quality products and the lowest prices.
We will acknowledge every order as soon as possible after receipt (during normal working hours), with a confirmed cost and anticipated delivery date. If the order detail is not acceptable, contact us by return and we will try to resolve any problems. If we cannot resolve them to your satisfaction, you can cancel the order without charge.
Our Pledge to You:
- If we know of an alternative product that may be more suitable or cheaper, our experienced projects team will offer it to you.
- In the unlikely event our very experienced projects team cannot answer your question or source your requirements, we will find someone for you who can.
- If you require a site visit or more technical assistance, our experienced advisors would be happy to provide a free, no obligation site assessment and quotation.
Of course we cannot get everything right all of the time but every complaint we receive is examined in depth to determine the error, corrective action is taken and we then review our work practises to prevent reoccurrence.
Direct Access:
To save you time we will give you direct access to the relevant departments and respond to all requests as quickly and efficiently as is humanly possible.
Personal Service:
We do not use automated call handling, we believe in providing traditional quality customer service and all phones are answered by trained staff during normal business hours, if a line is busy you should be diverted to another person waiting to help you.
Experienced Projects Team:
Each person in our dedicated projects division has in excess of twenty years experience within the industry.
We Value Your Feedback!
Our customers are the most important part of our business; we value your enquiries and would welcome any feedback you may have which would help us to improve our service to you.